Hiring a remote receptionist may be one of the best decisions you make for your company. While chatbots for customer service are becoming more and more popular, a recent survey found that not being able to talk to an actual person when they need to is a huge customer service issue.
When COVID-19 struck in March 2020, business travel, trade shows, and other live events came to a screeching halt. Fast forward to May 2021, with vaccinations well underway, and many companies are anxious to return to in-person conventions.
One of the most effective ways to grow a business is by selling more products or services to current clients. They know you, so the cost of cross-selling an existing client is much lower than acquiring new business. You also can expect a much higher response rate because you’ve already established a relationship with them. And since they already understand and buy into the value you offer, it’s a much shorter sales cycle!